Call Kurtis: Bank Keeps Losing My Loan Modification Paperwork

CBS Sacramento

[worldnow id=9301135 width=385 height=288 type=video]

MODESTO (CBS13) — Ed Keene was fed up.

He said after eight months of submitting the same packet of documents, Ocwen Loan Services was still insisting it didn’t have his documents.

To make matters worse, he said, Ocwen never gives him the same contact person twice — making it even harder to sort out who received his paperwork and who didn’t.

But what about the California Homeowner Bill of Rights?

It was time to Call Kurtis.

Struggling to make his mortgage payments, Keene saw a glimmer of hope in the federal Home Affordable Modification Program (HAMP), which could lower his monthly payments.

“It looks like I should qualify,” he told CBS13.

He claimed he’s sent this complete packet of paperwork to his mortgage servicer Ocwen six times in the past eight months, but he said the company can’t find it all.

“Everything’s here, I checked…

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