Call Kurtis: What Happens When There’s Fraud On My Government-issued Debit Card?

CBS Sacramento

[worldnow id=9397864 width=385 height=288 type=video]

If you’re on Social Security, you most likely get your benefits through a debit card.

When a Placerville senior had fraudulent charges on her account and couldn’t get her money, she called Kurtis.

In March, the federal government started requiring people to get their federal benefits through direct deposit or on debit cards.

So what do you do if a crook drains your debit card before you access your money?

Getting her social security benefits through the US Direct Express debit card, Maggie Giono noticed in mid-June. more than $824 in fraudulent charges on her government issued debit card.

“You get so upset, you feel so violated,” said Maggie.

Maggie filed a police report and a fraud report with US Direct Express and was told the investigation could take 45 to 90 days.

In the meantime, she was without her $824.

“It was very hard…

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