Call Kurtis: How Long Can Companies Backbill You?

CBS13 | CBS Sacramento

[worldnow id=9616082 width=385 height=288 type=video]

FOLSOM (CBS13) — A Sacramento alarm company said it realized it went years without billing several of its customers.

When Bill Jones said he got billed for almost nine years of alarm monitoring service — a sum of more than $2,300 — he called Kurtis.

Jones insisted he doesn’t owe Sacramento’s Smith & Sons anything, claiming he canceled his service back in 2005.

“I didn’t even give it another thought,” Jones said.

But the company sent a letter in November saying an audit found his account fell out of their “auto withdrawal system” in 2005. The company said it was still providing service to Jones.

“I don’t owe you,” he said. “How can you even come to me like this?”

Jones said he can’t find his cancellation notice from way back then but insists he owes them nothing.

“It certainly looks a little odd,” said…

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